Effective communication in the Emergency Department is vital in the provision of safe, quality patient care.
Due to the fast paced and often uncontrolled nature of an ED, communication between health professionals can sometimes be negatively compromised.
ED patients are generally acutely unwell with complex needs, thus communication is vital for continuity of care.
Within this module you will find resources to guide you on how to develop your communication skills for working in an ED.
-
Communication in Nursing | Nurse-to-Nurse Communication Skills
Communicating with other nurses is an important part of the nursing profession. Because nursing is a team effort, you'll want to develop basic, effective nursing communication skills.
In this video, I'll discuss some basic tips that can help you get along with other nurses and communicate important information so that your nursing unit can run smoothly.
Tip 1: Use good etiquette. You always want to say words like "please" or "thank you" when communicating with other nurses on your floor.
Tip 2: Learn to read body language. There are times when you'll want to avoid talking with another nurse, especially if he or she is having a rough time.
Tip 3: Use a compliment sandwich when criticizing or correcting a fellow nurse. This helps them to understand that you value and respect their work, yet it enables you to offer them advice on how to perform better.
Tip 4: Clearly communicate your needs. Don't drop hints or expect your fellow nurses to read your mind. If you need help with something, ask a fellow nurse directly. In addition, offer to do something for them.
Tip 5: Learn to give and receive a good nursing report. You don't want to be known as the nurse who gives a horrible report. Make sure to include necessary information when giving report, and try to make a mental note of things throughout your shift that you can tell the oncoming nurse.
http://www.registerednursern.com/communication-nursing-talk-nurses/
How to Communicate with Doctors:
https://www.youtube.com/watch?v=Jr4gfgZzMjc&t=22s
Nursing Report Sheet Templates:
https://www.youtube.com/watch?v=X76iKFQhPNw
Master a Chart:
https://www.youtube.com/watch?v=lNwRvKaNsGc&t=14s
Follow Us:
Facebook: https://www.facebook.com/RegisteredNurseRNs/
Instagram: https://www.instagram.com/registerednursern_com/
Twitter: https://twitter.com/nursesrn
Website: http://www.registerednursern.com/
#nurse
#nursing
#communication
#nursecommunication
Subscribe: http://www.youtube.com/subscription_center?add_user=registerednursern
Nursing School Supplies: http://www.registerednursern.com/the-ultimate-list-of-nursing-medical-supplies-and-items-a-new-nurse-student-nurse-needs-to-buy/
Visit our website RegisteredNurseRN.com for free quizzes, nursing care plans, salary information, job search, and much more: http://www.registerednursern.com
Check out other Videos: https://www.youtube.com/user/RegisteredNurseRN/videos
All of our videos in a playlist: https://www.youtube.com/watch?v=pAhHxt663pU&list=PLQrdx7rRsKfXMveRcN4df0bad3ugEaQnk
Popular Playlists:
NCLEX Reviews: https://www.youtube.com/playlist?list=PLQrdx7rRsKfWtwCDmLHyX2UeHofCIcgo0
Fluid & Electrolytes: https://www.youtube.com/playlist?list=PLQrdx7rRsKfWJSZ9pL8L3Q1dzdlxUzeKv
Nursing Skills: https://www.youtube.com/playlist?list=PLQrdx7rRsKfUhd_qQYEbp0Eab3uUKhgKb
Nursing School Study Tips: https://www.youtube.com/playlist?list=PLQrdx7rRsKfWBO40qeDmmaMwMHJEWc9Ms
Nursing School Tips & Questions" https://www.youtube.com/playlist?list=PLQrdx7rRsKfVQok-t1X5ZMGgQr3IMBY9M
Teaching Tutorials: https://www.youtube.com/playlist?list=PLQrdx7rRsKfUkW_DpJekN_Y0lFkVNFyVF
Types of Nursing Specialties: https://www.youtube.com/playlist?list=PLQrdx7rRsKfW8dRD72gUFa5W7XdfoxArp
Healthcare Salary Information: https://www.youtube.com/playlist?list=PLQrdx7rRsKfVN0vmEP59Tx2bIaB_3Qhdh
New Nurse Tips: https://www.youtube.com/playlist?list=PLQrdx7rRsKfVTqH6LIoAD2zROuzX9GXZy
Nursing Career Help: https://www.youtube.com/playlist?list=PLQrdx7rRsKfVXjptWyvj2sx1k1587B_pj
EKG Teaching Tutorials: https://www.youtube.com/playlist?list=PLQrdx7rRsKfU-A9UTclI0tOYrNJ1N5SNt
Dosage & Calculations for Nurses: https://www.youtube.com/playlist?list=PLQrdx7rRsKfUYdl0TZQ0Tc2-hLlXlHNXq
Diabetes Health Managment: https://www.youtube.com/playlist?list=PLQrdx7rRsKfXtEx17D7zC1efmWIX-iIs9 -
Communicating with Doctors as a New Nurse or Nursing Student Tips
Talking to doctors: As a new nurse or nursing student it can be nerve-wracking when communicating with a doctor. Many times it is because you don’t know how to ask for something for a patient. This can be because you’re new to the profession. Your gut tells you something is wrong with the patient, but you don’t know what it is and what to ask for.
Tip 1: Practice! Practice! Practice!
Don’t let the first time you talk to a doctor about a patient be when you’re out of orientation on your own. As a nursing student, you want to practice communicating with doctors on a regular basis and to not leave this task up to your preceptor.
Tip 2: Be prepared!
Before calling a doctor about a patient or speaking to them during rounds, write down important information about the patient. Remember you will have more than one patient and you don’t want to get them confused.
Write down the following information on your report sheet before calling or speaking to a physician: (see video for this information)
Tip 3: Know who you are dealing with!
Doctors are just like every other co-worker. They each have different quirks about them. Some doctors can be friendly, patient, and provide explanations to your questions. While others can be rude, impatient, and quick to cut you off while talking.
Tip 4: Be confident, stand your ground, but be respectful!
Don’t be scared or timid when speaking to a doctor. Avoid staring at the ground while talking to them or speaking in a low tone voice. You want to show you are confident as a nurse who knows what they are doing because many times they can sense when you're nervous, and if they are one of the “rude” doctors they may try to push you around and test you.
Tip 5: Build rapport with your physicians!
This can go a long way. It is important you take time to be nice to the rounding physicians and residents. Always try to smile and ask how they are doing…….just like how you would with a fellow nurse working the floor with you. Even try and shock the grumpy doctors and say hello to them on a daily basis. You may start to see they soften up over time. Avoid ignoring them when they come to the floor to see your patient. If you take time to build rapport with the doctors, you will notice they are easier to talk to and are quicker to response to your needs.
More New Nurse Tips: https://www.youtube.com/playlist?list=PLQrdx7rRsKfVTqH6LIoAD2zROuzX9GXZy
Subscribe: http://www.youtube.com/subscription_center?add_user=registerednursern
Nursing School Supplies: http://www.registerednursern.com/the-ultimate-list-of-nursing-medical-supplies-and-items-a-new-nurse-student-nurse-needs-to-buy/
Popular Playlists:
NCLEX Reviews: https://www.youtube.com/playlist?list=PLQrdx7rRsKfWtwCDmLHyX2UeHofCIcgo0
Fluid & Electrolytes: https://www.youtube.com/playlist?list=PLQrdx7rRsKfWJSZ9pL8L3Q1dzdlxUzeKv
Nursing Skills: https://www.youtube.com/playlist?list=PLQrdx7rRsKfUhd_qQYEbp0Eab3uUKhgKb
Nursing School Study Tips: https://www.youtube.com/playlist?list=PLQrdx7rRsKfWBO40qeDmmaMwMHJEWc9Ms
Nursing School Tips & Questions" https://www.youtube.com/playlist?list=PLQrdx7rRsKfVQok-t1X5ZMGgQr3IMBY9M
Teaching Tutorials: https://www.youtube.com/playlist?list=PLQrdx7rRsKfUkW_DpJekN_Y0lFkVNFyVF
Types of Nursing Specialties: https://www.youtube.com/playlist?list=PLQrdx7rRsKfW8dRD72gUFa5W7XdfoxArp
Healthcare Salary Information: https://www.youtube.com/playlist?list=PLQrdx7rRsKfVN0vmEP59Tx2bIaB_3Qhdh
New Nurse Tips: https://www.youtube.com/playlist?list=PLQrdx7rRsKfVTqH6LIoAD2zROuzX9GXZy
Nursing Career Help: https://www.youtube.com/playlist?list=PLQrdx7rRsKfVXjptWyvj2sx1k1587B_pj
EKG Teaching Tutorials: https://www.youtube.com/playlist?list=PLQrdx7rRsKfU-A9UTclI0tOYrNJ1N5SNt
Dosage & Calculations for Nurses: https://www.youtube.com/playlist?list=PLQrdx7rRsKfUYdl0TZQ0Tc2-hLlXlHNXq
Diabetes Health Managment: https://www.youtube.com/playlist?list=PLQrdx7rRsKfXtEx17D7zC1efmWIX-iIs9
Patient Engagement HIT
Developing quality nurse communication skills is essential to creating a positive patient experience.
https://patientengagementhit.com/features/effective-nurse-communication-skills-and-strategies
Ausmed
Communication Skills for Nurses
https://www.ausmed.com/articles/communication-skills-for-nurses/
Effective Communications
Nurses and midwives work in situations that are complex and often challenging. They are caring for vulnerable people who may react to stress in a variety of ways. Communication is the key to person centred, safe and respectful care.
https://www.nursingandmidwiferycouncil.nsw.gov.au/effective-communications
Virtual Empathy Museum?
Few healthcare interventions have as much impact on a person’s physical and emotional well-being as empathy. Empathy is a basic component of therapeutic relationships and a key factor in patients’ definitions of quality care.
https://www.virtualempathymuseum.com.au/
Blackburn, J., Ousey, K., & Goodwin, E. (2018). Information and communication in the Emergency Department. International Emergency Nursing. doi:10.1016/j.ienj.2018.07.002
Graham, B., & Smith, J. E. (2016). Understanding team, interpersonal and situational factors is essential for routine communication with patients in the Emergency Department (ED): A scoping literature review and formation of the ‘T.IP.S’ conceptual framework. Journal of Communication in Healthcare, 9(3), 210-222. doi:10.1080/17538068.2016.1192370