Effective communication in the Emergency Department is vital in the provision of safe, quality patient care.

Due to the fast paced and often uncontrolled nature of an ED, communication between health professionals can sometimes be negatively compromised.

ED patients are generally acutely unwell with complex needs, thus communication is vital for continuity of care.

Within this module you will find resources to guide you on how to develop your communication skills for working in an ED.

Communication in the Emergency Department
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Patient Engagement HIT
Developing quality nurse communication skills is essential to creating a positive patient experience.

Communication Skills for Nurses

Effective Communications
Nurses and midwives work in situations that are complex and often challenging. They are caring for vulnerable people who may react to stress in a variety of ways. Communication is the key to person centred, safe and respectful care.

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Few healthcare interventions have as much impact on a person’s physical and emotional well-being as empathy. Empathy is a basic component of therapeutic relationships and a key factor in patients’ definitions of quality care.

Blackburn, J., Ousey, K., & Goodwin, E. (2018). Information and communication in the Emergency Department. International Emergency Nursing. doi:10.1016/j.ienj.2018.07.002

Graham, B., & Smith, J. E. (2016). Understanding team, interpersonal and situational factors is essential for routine communication with patients in the Emergency Department (ED): A scoping literature review and formation of the ‘T.IP.S’ conceptual framework. Journal of Communication in Healthcare, 9(3), 210-222. doi:10.1080/17538068.2016.1192370